Grievance Policy

  1. What is Grievance policy - SCube defines a “grievance” as a formal work-related complaint, issue, and/or objection made by an employee.
  2. Why SCube has a Grievance policy - This grievance policy was created to clearly outline the process for these instances to ensure that all of our employees are heard and treated equally.
  3. When can a complaint be filed - Employees can file grievances when:
  4. They have been victims of workplace harassment.
  5. Their health and safety have been compromised.
  6. They’ve witnessed poor supervisor and/or management behaviour.
  7. There are unjust changes made to the employment agreement.
  8. Policy guidelines are violated.
  9. There is a dispute between co-workers, suppliers, and/or management.

SCube also recognizes that every case is different and this list is subject to change, depending on the definition filed in the Grievance Complaint Form.

  1. How to file a complaint - Things to be considered and known while filing a complaint
  2. Before filing an official grievance complaint, SCube asks all employees to review the policy that directly impacts their complaint.
  3. SCube encourages employees to resolve minor disputes with the help of a liaison officer, manager, and human resource (HR) department representative.
  4. If the informal complaint is not fairly and constructively resolved within 3 days, employees may file a formal grievance.
  5. When filing a grievance, employees have the option of reporting their complaints via mail or contacting their direct supervisor and the HR department.
  6. Once the complaint has been submitted to the HR department, employees have the right to attend meetings with a witness or union representative,
  7. appeal decisions, and depending on the severity of the complaint, an employee may refuse to attend work until the grievance is resolved.
  8. What are the rights if a grievance is filed against another employee -
  9. View and request a copy of the official grievance complaint.
  10. Formally respond to the complaint after consulting his/her representative and the HR department.
  11. Attend all formal meetings with a witness.
  12. Appeal the final decision.
  13. What are SCube’s Responsibilities - It is SCube’s responsibility to:
  14. Accept and thoroughly investigate all Grievance Complaint Forms.
  15. Ensure that the grievance is resolved immediately, depending on the severity of each case.
  16. Treat all parties fairly throughout the grievance process.
  17. No negative actions when employees file a complaint against management.
  18. Practice a high level of confidentiality throughout the grievance process.
  19. Accept and investigate all appeals.
  20. Ensure that the final decision is implemented.
  21. Maintain accurate and comprehensive records of each grievance.
  22. How we are keeping up confidentiality - SCube employees, including senior management and HR representatives, are required to maintain confidentiality that limits them from discussing the grievance before and after it has been resolved. All parties are prohibited from discussing the matter with any other SCube employee.
  23. What will happen if Policy is violated -
  24. If an employee is found to have violated the grievance procedure policy, they will be subject to disciplinary action, up to and including termination. The severity of each case will determine the type of disciplinary action, which may include a verbal or written warning, suspension, and/or termination.
  25. If an employee is unequivocally proven to have committed the grievance he/she is being accused of, SCube will adhere to its Disciplinary Action to ensure that the matter is resolved justly and according to company guidelines.
Date Created 00/00/00
Last Updated 24/01/24
Owner @Shovan